This Cash Out Policy shall only apply to you if you play or register an account in the United Kingdom (“UK”). In this Cash Out Policy, we provide you with information on how you can withdraw from your player account and additional provisions which apply to you if you request a cash out.
HOW CAN YOU ASK FOR A CASH OUT
A request for a cash out must be made via the site once you are logged into your account through "My Account" in the Player menu. We will not accept requests for a withdrawal made by any other method.
DOCUMENTS WHICH YOU MAY BE REQUIRED TO PROVIDE
You may be required to provide certain documents before your cash out is completed. We request such documentation in order to prevent fraud and money laundering.
You may be required to provide us with:
- A copy of the front and back of the debit card used or proof of e-wallet
- A copy of your government issued photo identification (e.g. passport/driver's license/identity card)
- A copy of a statement for the credit/debit card used or proof of registered address (less than 6 months old)
- A utility bill or a bank statement (less than 6 months old) with your full name and address.
All details must be clearly visible, however please ensure you cover the middle 8 digits on the front of your card and the 3 digit security code on the back.
In order to comply with applicable law and/or regulation, we may also request additional documents not included in the list above.
HOW THE CASH OUT PROCESS WORKS
Cash outs will be credited to your original deposit method to which the cash out relates, unless otherwise offered by us. If you cannot receive your cash out through your original method of deposit, please contact us
Due to the latest changes from the UK Gambling Commission, we have removed the facility to cancel withdrawals. This means all withdrawal requests will be processed in accordance to our cash-out procedure.
DEPOSIT METHODS WHICH CAN'T BE USED TO CASH OUT THROUGH
Paysafecard: Due to Paysafe regulations, we will be unable to provide a Paysafecard cash out option. In such case, the cash out will be returned via Wire Transfer, OR via PayPal, Skrill or any other available payment method, if you have deposited with any one of these payment methods in the past. If you have not deposited with any of these payment methods, we will return the cash out to you via Wire Transfer.
Visa and Mastercard Debit Card: In certain cases, due to the regulations of a limited number of card processors/issuers, we are unable to credit funds to your Visa/Mastercard debit card. Therefore, such funds will be returned to you via Wire Transfer, OR via PayPal, Skrill or any other available payment method, if you have deposited with any one of these payment methods in the past. If you have not deposited with any of these payment methods, we will return the cash out to you via Wire Transfer.
ARE THERE ANY MINIMUM AMOUNTS WHICH APPLIES FOR CASH OUTS?
Minimum amounts for all cash out methods, other than a wire transfer, is €10 or equivalent.
If you wish to cash out your entire account balance in a single transaction, which is less than the minimum requirement, then the minimum cash out restriction will not apply. In this case, please contact us
HOW QUICKLY WILL MY CASH OUT BE PROCESSED?
Please see here
for how long it will take to process your cash out.
IF I CASH OUT, WHAT WILL HAPPEN TO MY BONUSE/S?
You may only cash out your bonuses and the winnings generated by the bonus after you have completed the wagering requirements of each bonus. To check your bonus wagering status, simply access “My Account”, and view under "MY Bonuses" the “wagering requirements”. For further information, please see our Bonus Policy
Deposits may be withdrawn before you have fulfilled the wagering requirements relating to the bonus received in relation to such deposit. However, if this occurs, all bonuses and winnings relating to the deposit will be removed from your account. If you wish to cash out a deposit which has generated a bonus but the relevant wagering requirements have not been fulfilled , you must contact support, but please remember you will forfeit the bonus and any winnings generated by the bonus if you haven't fulfilled the wagering requirements.
ADDITIONAL PROVISIONS RELATING TO CASH OUT
We may delay and/or cease the processing of a cash out request for reasons relating our obligations under applicable law and/or regulation.
No promotional or any other bonuses will be issued or allowed whilst your account has a pending cash out request. The cash out request will remain pending until it has been either processed or cancelled.
The Company", (the operator of ‘BrandName’), reserves the right to delay and/or stop the processing of the first withdrawal request until final approval has been received for any outstanding Deposit transactions made with Sofort/Instadebit.
We are committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 08:00 to 01:00 CET. Please do not hesitate to contact us, by clicking here
Last Updated On: 13.4.2020